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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jacky C. Brown Sr.

August 17, 2026

5  out of  5
rating by Jacky C. Brown Sr.
"I have been with State Farm my entire adult life. While I have not always been comfortable with price increases and other decisions made at the corporate level without my input (the decision to include two cars on one policy), the service that I have received from Andre Payten's office has been consistent and accommodating.

My recent conversation with Tracy Jackson exemplifies the professionalism and calm demeanor she displays when sharing information that the customer may not be happy to hear, as well as effectively explaining policy information, etc. When she has not been able to provide an answer right away, she responds by assuring that she will "do my research and get back to you". I appreciate her effectiveness and efficiency in addressing matters pertinent to my State Farm concerns. Tracy Jackson is an asset to State Farm Insurance."
We responded:
"Thank you for the 5-star review of Andre Payten’s team - we really appreciate your kind words! "
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shelly cunnigham

August 15, 2026

5  out of  5
rating by shelly cunnigham
"Always do everything I need done. Also helpful with what could be something in the future. The po
Customer service excellent"
We responded:
"shelly, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Euclid insurance team is always here and happy to help. "
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Leon Clark

August 10, 2026

5  out of  5
rating by Leon Clark
"I was with another well known Insurance Company for 20yrs. Honestly I can say that coming over to State Farm was one of the best decisions I could've made. Not only were the Insurance quotes appealing the staff were very polite and equally knowledgeable while maintaining a hassle free approach. Searching for a good Insurance Company can take you the edge of a slippery slope but knowing that you have a good neighbor like State Farm will certainly make the landing alot smoother."
We responded:
"Leon, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Andre Payten and Team "
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Robert Berry

August 3, 2026

5  out of  5
rating by Robert Berry
"Good response and time.."
We responded:
"Thanks so much for the fantastic rating, Robert! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Stephanie Jones

July 29, 2026

5  out of  5
rating by Stephanie Jones
"I had an excellent experience with Ms. Blanche today(forgive me if I misspelled your name). Her customer service was outstanding-friendly and professional. She made the entire process easy and went above and beyond to ensure I was satisfied! Thank you so very much!🙂"
We responded:
"Stephanie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Euclid. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Andre Payten and Team "
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Jamail Spivey

July 29, 2026

5  out of  5
rating by Jamail Spivey
"Blanch is always very helpful"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Euclid. "
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Sheronika Crain

July 24, 2026

5  out of  5
rating by Sheronika Crain
"I have been with State Farm for almost 25 years! I have had nothing but great experiences through and through! Andre and his Team watched me grow up and they have always treated me like family! They make sure to re-review my policies for the best rates, always notify me of policy changes, and have made sure that I get nothing but the best for what I pay for. I will always recommend Andre to my friends and family and look forward to a continued successful professional-family oriented relationship!"
We responded:
"Hi Sheronika, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Andre Payten, Your State Farm Agent "
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Nicole Wilson

July 16, 2026

5  out of  5
rating by Nicole Wilson
"Ms Blanche and Ms Tracey have always been nothing but a blessing to me. So helpful and kind. They have never hesitated to take the time to talk to me and help figure things out. I've been with Mr. Payten's agency for many years and will continue to be a satisfied customer (God Willing) for many more years to come."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Euclid insurance team. "
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Dwayne Lee

June 18, 2026

5  out of  5
rating by Dwayne Lee
"Andre is the best he is very educated and very genuine. He always go above and beyond to deliver what I always need and he always takes exceptional great care of me. I’m a very happy customer always and again thanks for the free gift card."
We responded:
"Thank you for the fantastic review, Dwayne! We are always here to help with your insurance needs here in Euclid . "
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Brian Sterrick

June 16, 2026

5  out of  5
rating by Brian Sterrick
"I have been with State Farm for many years and they provide great service. Andre Payten, staff member Tracy and the others in his office provide exceptional customer care and have always worked diligently to assist me. I highly recommend them!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Euclid to know that you had such a wonderful experience with us here on State Farm Agent Andre Payten’s Team."
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Joelle Damian

June 11, 2026

5  out of  5
rating by Joelle Damian
"State Farm has wonderful customer service associates!"
We responded:
"Thank you for the fantastic review, Joelle! We are always here to help with your insurance needs here in Euclid . "
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Elaine

June 8, 2026

5  out of  5
rating by Elaine
"I have been with State Farm for over 20 years and Andre Payten has been my agent the entire time. I am currently buying a new car and Andre and his team, Tracey, Blanche and Bobby have been exceptional. From the quick response times, patience in answering my questions and making me feel like they care, I cannot express how appreciative I am for my agent and his team. Everyone I encounter from this office provides top tier service but I speak to Tracey the most and she is always friendly and explains even the most complex matters in a simple way."
We responded:
"We appreciate your review, Elaine. We are so happy that you had such a wonderful experience with State Farm Agent Andre Payten’s Team here in Euclid ! "
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Karen Unknown

June 7, 2026

5  out of  5
rating by Karen Unknown
"I had a wonderful experience with my rep Tracey. She was professional and knowledgeable. My coverage was changed and I was able to drive my car off the lot the same day. I have also had the pleasure of speaking with Charo, which was also a great rep. Like a good neighbor Tracy and Charo were there. ☺️ Thank you."
We responded:
"Thank you for the 5-star review, Karen! Here on State Farm Agent Andre Payten’s Team, we are proud to serve our community and appreciate your recognition. "
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Chayne

May 29, 2026

5  out of  5
rating by Chayne
"Transferring to Ohio from another state. It was smooth sailing, and Andre definitely played a part in that. Personable, professional and answered all my questions. Thanks Andre!"
We responded:
"Thanks so much for the amazing review, Chayne! We really appreciate your support here in Euclid . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Mischelle Gibson

May 26, 2026

5  out of  5
rating by Mischelle Gibson
"Charo was very pleasant and helpful in assisting me with updating my policy."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Andre Payten’s Team. "
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Isaac

May 26, 2026

5  out of  5
rating by Isaac
"Great Service! Great Job at explaining coverages!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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VALERIE SHIELDS-HARRISON

May 12, 2026

5  out of  5
rating by VALERIE SHIELDS-HARRISON
"I spoke with Tracy at the Euclid Ohio location and she was extremely helpful in a timely manner when I needed insurance for my vehicle"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Andre Payten’s Team! We deeply appreciate your kind words here in Euclid . "
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John Stevensjj

May 7, 2026

5  out of  5
rating by John Stevensjj
"My State Farm Agent assisted me with a hail
damage claim. State Farm totaled my vehicle.
He assisted me with the necessary paperwork
that had to be sent to the claims division. He was
very helpful during this stressful time of personal
loss of my vehicle."
We responded:
"John, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Andre Payten’s Team is just a call or email away!"
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Allen Scheider

April 29, 2026

5  out of  5
rating by Allen Scheider
"Andre and Team are outstanding!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Andre Payten’s Team. "
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Essie PARISH

April 28, 2026

5  out of  5
rating by Essie PARISH
"Happy with starting my renters insurance and will refer to others to Andre"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Andre Payten’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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dina Wright

April 24, 2026

5  out of  5
rating by dina Wright
"He was the best"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Andre Payten’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jill Granger

April 22, 2026

5  out of  5
rating by Jill Granger
"Andre nice gentleman"
We responded:
"Thank you for your kind review of State Farm Agent Andre Payten’s Team. We appreciate it!"
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Roslyn Jones

April 10, 2026

5  out of  5
rating by Roslyn Jones
"Andre has been my agent for years. State Farm is a great company."
We responded:
"Roslyn, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Dr Marnita

April 7, 2026

5  out of  5
rating by Dr Marnita
"My family and I have been with this agency for almost 20 years. They have always been clear on policies, consistent on performance, and cognizant of our priorities. We feel safe and secure with them. Thank you for the impact that you have had on our family for almost two decades and counting."
We responded:
"Dr, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Andre Payten’s Team—we are always here to help!"
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Ruby Jones

April 6, 2026

5  out of  5
rating by Ruby Jones
"I uterlize your Service to get my car repaired from a car accident and the time and the Service was outstanding. Thank you very much."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."