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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Juan Ramirez

September 26, 2025

5  out of  5
rating by Juan Ramirez
"Always a great unique experience. Wonderful and joyful employees."
We responded:
"Juan, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Reaching Our Goals LLC

September 26, 2025

5  out of  5
rating by Reaching Our Goals LLC
"State Farm and Mr. Payten have been there for all the important aspects of our insurance journey! We couldn’t ask for better service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Stephanie Minor

September 26, 2025

5  out of  5
rating by Stephanie Minor
"Mr. Payten has been my agent for almost 10 years, his customer service is consistently amazing. He really takes the time to explain policy details and is always responsive when I have questions or need clarification. I would definitely recommend this agency !"
We responded:
"Stephanie, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Shontrell

September 25, 2025

5  out of  5
rating by Shontrell
"I've been with this particular State Farm Agency for over 20 years, and I'm very satisfied with their service. They are always kind and professional."
We responded:
"Shrontell, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Andre"
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Erika Fulginiti

September 11, 2025

5  out of  5
rating by Erika Fulginiti
"Charo is always so kind and helpful! We’ve been with Mr. Payton for many years. Thanks for the great service!"
We responded:
"Erika, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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chanel kandy

August 27, 2025

5  out of  5
rating by chanel kandy
"I loveeee my agent her name is Charo. She’s very Efficient, always on go to help. Anytime I call she’s there , which I love about her. Very nice and understanding which is a plus. I’ve been with her for many years and haven’t left because of her lol. Thanks for all you do Charo you a Gem girl ❤️"
We responded:
"Thanks so much Chanel! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Gregory Burnett

August 22, 2025

5  out of  5
rating by Gregory Burnett
"I can’t say enough about Tracy. She always takes the time to go over your, and clarify anything within it that might be confusing."
We responded:
"Gregory, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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mary bolden

August 21, 2025

5  out of  5
rating by mary bolden
""Excellent customer service always professional""
We responded:
"Thanks so much Mary! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Denise Cotton

August 19, 2025

5  out of  5
rating by Denise Cotton
"Excellent customer service all my needs are Being handled in a professional manner"
We responded:
"Thank you Denise for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lakendra Dees

August 19, 2025

5  out of  5
rating by Lakendra Dees
"The agent Charo from state farm did a great job for me"
We responded:
"Thanks so much Lakendra! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hammood Shabazz'El

August 13, 2025

5  out of  5
rating by Hammood Shabazz'El
"The most outstanding service I ever experienced."
We responded:
"Hammood, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Beverly Jones

August 13, 2025

5  out of  5
rating by Beverly Jones
"Worked with agent Charo and was very helpful. Added additional insurance to my policy and got it done within half hour. She was very polite and professional."
We responded:
"Thank so much Beverly for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nick Jackson

August 6, 2025

5  out of  5
rating by Nick Jackson
"CHOROMANSKI has very good customer service and is very knowledgeable."
We responded:
"Thanks Nick! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Audwin Rogers

August 3, 2025

5  out of  5
rating by Audwin Rogers
"I have had a great response with the andre payten team they are very professional and friendly I really have a long term. Relationship with charm she has been my care taker with state farm for over 30 years she has been the reason I switched to andre payten insurance when .my agent Valerie retired charo is informative timely professional and trustworthy with me I really love the work Relationship we have had through the years please inform her of my absolute great experience I have had with her."
We responded:
"Audwin, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Andre & Team"
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Alisa Goodwin

August 1, 2025

5  out of  5
rating by Alisa Goodwin
"I have been with State Farm for over 20 years and I love it. The staff for Andre Payten specifically Charo is amazing. She is so knowledgeable about insurance. She is always helpful, kind and respectful. She is the only one I reach out to when I need something because it’s always addressed in a timely manner. Good customer service is hard to find these days. I so appreciate her professionalism."
We responded:
"Alisa, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Andre & Team"
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Robert Aversano

July 16, 2025

5  out of  5
rating by Robert Aversano
"Charo Williams was my agent for rental dwelling insurance and I was very pleased with her knowledge, responsiveness and customer service. There was some confusion with my payments and she worked diligently to get it resolved in a timely manner."
We responded:
"Thanks so much Robert! We appreciate your review! We are delighted to know you had a great experience with Charo! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Andre"
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Dawn McLaughlin

January 2, 2024

1  out of  5
rating by Dawn McLaughlin
"I have filed a complaint with the Ohio Division of Insurance. My uncle, Wayne Slivka has been a client for 30+ years & he attempted to reach out for damage to his roof in April & May of 2023 & his attorney reached out regarding further damage in August of 2023. She attempted to follow up in September, October, November & December of 2023 & was completely ignored. Finally, we get a response 9 months after the first contact, you read that right NINE MONTHS, saying the roof will only be covered at $1700 when the damage is $17k. This is absolutely ridiculous. I am a licensed agent living in Colorado & I have never, in over 25 years of practice, seen customer service this poor. Stay far away from this agency. All they know how to do is take your money, ignore you & deny your claims!"
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Shanell Porter

January 1, 2024

4  out of  5
rating by Shanell Porter
"Good"
We responded:
"Thanks Shanell for your positive review! We appreciate you as an client. Happy New Year! Andre"
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Mrs. Crowder

July 25, 2023

5  out of  5
rating by Mrs. Crowder
"I love working with this company. Very pleasant, excellent customer service, and always helpful."
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Abdullah Muhammed

June 20, 2023

5  out of  5
rating by Abdullah Muhammed
"Great people awesome service very kind and helpful thank you"
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D Wilson

March 13, 2022

5  out of  5
rating by D Wilson
"Very friendly, professional and caring."
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Jonita Campbell

January 20, 2022

5  out of  5
rating by Jonita Campbell
"Purchased some rental insurance great customer service."
We responded:
"Thanks Jonita! We we are proud to serve you as our client!"
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schanell carter

October 30, 2021

5  out of  5
rating by schanell carter
"Very professional and kind"
We responded:
"Thanks for your support!"
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Amanda Lipscomb

May 1, 2021

5  out of  5
rating by Amanda Lipscomb
"I love the staff and they always provide my family with excellent customer service and great coverage for our vehicles."
We responded:
"Thanks me and our team cares about you as our client"
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Mary Williams

February 10, 2020

4  out of  5
rating by Mary Williams
"He is an awesome person he helped me with my apartment insurance"
We responded:
"Thanks for your support"